Policies & Procedures


Each session information is held in strict confidence. For professional or educational purposes, I may share certain topics anonymously and hypothetically with other coaching professionals that I mentor for training.

Coaching Code of Ethics

I do everything that I can to meet or exceed the Ethical Principles for Professional Coaches as set by the International Association of Coaches. The IAC pdf version can be reached here: http://www.certifiedcoach.org/index.php/join_us/code_of_ethics1/. If you do not already have Adobe Acrobat Reader, visit the following Adobe website to download the Adobe Acrobat Reader. http://www.adobe.com/products/acrobat/readstep2.html.


I respect you and your time and appreciate the same from you. If you need to change or cancel a scheduled session, I understand and I do not charge you for a missed session if an understandable emergency occurs. Otherwise, you will be charged for missed sessions.   Holidays will be negotiated and rescheduled as the need becomes clear. Religious preferences are respected.

Since your session is by phone, you agree to give the session your full attention by refraining from all other activities, such as eating, and multitasking and you will ensure a clear voice connection.

Please make sure that you are fully committed to your Life or Business Coaching, as I do not offer refunds. This holds you accountable to your coaching. I completely believe in the partnership coaching that we do together. Not having the option of a refund, you are absolutely taking a life-changing step towards living a successful, fulfilling and inspired life!


You must pay each individual session in advance. Life and Business Coaching session packages must be paid in advance. I send you an e-mail invoice for your convenience to pay by credit card or PayPal.


I value your time as well as my own. I expect you to be on time for our sessions. It is your responsibility to call me at the agreed-upon time unless otherwise arranged. Being on time for your session allows you to take advantage of the time we have together. I will reserve your time for 15 minutes. After that, your session will be forfeited and you will need to reschedule.


We frequently complete our session with agreed-upon tasks for the upcoming week. Please complete these actions between our session and be prepared to discuss them at the next session.

Contact Me

Please feel free to contact me to further discuss any of my coaching policies. Click on the Contact Stephen tab.

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